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Call 111 - When it is less urgent than 999

Accessing NHS Treatment

There are many different reasons why people need to access health care through the NHS and choosing the most appropriate way will help to ensure that you get the best possible treatment.

Self care – A well stocked medicine cabinet will help you treat minor ailments such as colds, coughs, indigestion, cuts and bruises at home. Pharmacists offer free professional health advice, without the need for an appointment, on everyday illnesses and can answer questions about both prescribed and over the counter medicines.

Your GP surgery – we are open Monday to Friday (except Bank Holidays) and offer a mixture of appointments that can be booked in advance or on the day. In addition we offer pre-booked appointments on selected Saturday mornings; details of when these are available are published on our website and can be obtained from reception. Many issues can be safely and conveniently dealt with by speaking to a doctor over the telephone. A member of the reception team will be pleased to advise you if you are unsure whether this would be appropriate.

As well as the normal range of services you would expect us to provide we are able to deal with minor injuries such as: -

  • sprains and strains
  • wound infections
  • minor burns and scalds
  • minor head injuries
  • insect and animal bites
  • minor eye injuries

Our minor injuries service is open to all of our patients, including children.

NHS 111 Service

The NHS 111 service is designed to make accessing local health care easier. The service is available by calling 111, 24 hours a day, 7 days a week and is free from both landlines and mobiles.

You should contact the service if you need urgent medical assistance when we are closed; they are able to provide health information and advice and if necessary arrange for you to have any appropriate treatment.

The latest advice is that you should call 111 before attending A&E unless you have a life threatening medical emergency. In these circumstances you should call 999.

Walk-In Centre -  The WIC is located in Rouen House, Rouen Road, Norwich, NR1 1RB and the telephone number is 01603 677500.  The Centre is open for walk-in patients from 7am – 9pm, seven days a week.

Anyone eligible for NHS treatment is able to use the service and no appointment is necessary. The skilled and experienced nursing team are able to treat and give advice on a wide range of issues including minor cuts and wounds, muscle and joint injuries, minor infections and cough, colds and flu-like symptoms.  See below for directions:

By car - the nearest car park is Rouen Road, 50 yards from the Walk-In Centre. There is also meter parking close by along Rouen Road and Ber Street. Rouen Road car park has 4 disabled parking spaces and blue badge concessions (buy 1 hour and get another hour free). 

Walking - the new location is about 200 metres from the previous site at Castle Mall, approximately 2 minutes walk. From Riverside, cross the Novi Sad Friendship Bridge and turn right - the Walk-In Centre is on the right hand side. From the Castle Mall shopping centre, leave by the Rose Lane entrance, walk up the hill to the traffic lights, cross over and walk down Rouen Road - the Walk-In Centre is on your left. From Norwich Bus Station, leave by the Surrey Street entrance, turn right. Turn left at the traffic lights, walking alongside John Lewis on your right, cross at the traffic lights and keep right. Go past the Eastern Evening News building and cross at the traffic lights, keeping right - the Walk-In Centre is on your left hand side.

By bus - most bus routes either stop at Castle Meadow or Norwich Bus Station. The Walk-In Centre is approximately 7-10 mins walk from either of these stops.

Accident & Emergency

A&E departments assess and treat patients with serious injuries and illnesses. Generally you should visit A&E or call 999 for life threatening emergencies such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped

Unless you have a life threatening situation you should call NHS111 before attending A&E. They may be able to give you an alternative way of getting the care you need.

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