A representative is available every Thursday afternoon.
To book an appointment ring direct on 01603 660857. Our receptionists are unable to make appointments on your behalf.
Please let us know as soon as possible if you change your address. Remember you may not have to register at another practice if you are moving within the Norwich outer ring road. The map will help you to decide whether you need to re-register elsewhere. If in doubt, please ask at reception.
If you are telephoning with a general enquiry or for test results, please telephone between 10.30am and 3.30pm. This will give the doctors an opportunity to read their morning post when most of the results are sent to us from the pathology laboratories.
Our patient records are computerised. The surgery is registered under the Data Protection Act. Standards of confidentiality throughout the surgery are high. No information can be disclosed outside the practice without your authority.
Lakeham Surgery is a Summary Care Record (SCR) practice.
The SCR is a secure electronic summary of your key health information and will improve the quality of healthcare delivered to you in the NHS, especially in urgent and unscheduled care situations (like A&E or Out of Hours care) where often little, or no, patient information would be available to guide health care professionlas.
Clinicians who are treating you will be able to access those parts of your records that they are allowed to see whenever they need it to provide you with care. If you are happy for a Summary Care Record to be created, you don't need to do anything; your records will automatically become part of the Summary Care Record. If you have any concerns please speak to a member of the reception team.
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from the practice manager.
Nobody is perfect, and from time to time there may be aspects of our service you wish to complain about or comment on. We operate an in-house complaints procedure and your first point of contact should be with the practice manager, Tim Dennis.
Remember, we also like to receive constructive suggestions to improve our service, or indeed compliments when we get it right!
1. To arrive on time for your appointment or to telephone us in good time if you are unable to attend.
2. To refrain from behaving in a violent or abusive manner. We operate a zero tolerance policy and if you transgress you may be removed from the practice list.