Notice Board
Patient Survey
As a surgery team we work hard to try and provide the best possible service to our patients.
Inevitably, given the number of appointments undertaken each year there are times when things don't always go to plan and we are very interested in your views on how well we are meeting your expectations.
We have therefore designed a short survey which we hope you will take a couple of minutes to complete. The survey will be available on-line via our home page until Sunday 12 February. Paper copies are also available at the surgery.
Over the coming months we will be considering forming a Patient Participation Group. At its simplest, Patient Participation refers to patients taking an active interest in their own health care and helping to look at ways that the surgery meets the needs of the local population.
The activities of PPGs will vary because they develop to meet local needs but will often have influence over the following areas:
- Improving communication through newsletters, websites and other means
- Organising health promotion events in partnership with the practice
- Running services to meet local need, such as volunteer transport, befriending and carer support
- Being consulted on strategic decisions made by the practice and helping to collate the views of the patients
If you feel that this is something that we decide to pursue and you feel you may be interested in please let us know when completing the survey.
Saturday Opening
Appointments are available to be 'pre-booked' with a doctor or nurse on selected Saturday mornings. These are normally available on alternative Saturdays. The service is primarily designed to help patients who find it difficult to get to the surgery during our normal opening hours.
It should be noted that other than for the booked appointments the surgery is closed.
In February we are open on Saturday 4th and Saturday 18th.
Summary Care Records
The NHS is currently modernising the way that patients health information is both stored and managed with part of this process being the introduction of 'Summary Care Records' (SCR). Lakenham was the first surgery in the county to introduce Summary Care Records for it's patients.
Summary Care Records are an electronic record of a patients medical history. Initially SCRs will hold basic information such as any medication currently being taken, any known allergies and whether in the past the patient has had an adverse reaction to treatment.
In time it is expected that the information held will build to include other appropriate health related issues.
The aim of the scheme is to help provide better and safer healthcare giving any, authorised healthcare professional access to the SCR. There are clear policies in place as to who, and under what circumstances, can access the information.
Anyone who registers with the practice will automatically benefit from having a SCR unless they decide to 'opt-out' of the scheme. Details of how to do this are available at reception.
Further information is available from www.nhscarerecords.nhs.uk or bv contacting the NHS Norfolk Patient Advice and Liaison Service on 0800 587 4132 (email:pals@norfolk.nhs.uk). Advisers are available on weekdays between 9am and 5pm.
