How do I... Make An Appointment?
All consultations are by appointment. Please telephone on the morning the appointment is required. A number of pre-bookable appointments are also available each day. It is helpful if requests for same-day appointments are made early in the morning. If there is more than one issue that you would like to discuss with the doctor then please ask the receptionist for a 20 minute appointment. If you are unable to keep an appointment then please let us know as soon as possible to enable us to offer it to someone else.
If you would like to speak to a doctor on the telephone then please contact the surgery as early as possible in the day. It may be necessary for the receptionist to take a few details from you and arrange for the doctor to call you back.
How do I... Obtain Telephone Advice?
If you need to speak to a GP on the telephone then please call before 10.00am. A message will then be taken and arrangements made for you to be called back. As you will appreciate, it is not always possible to guarantee what time your call will be returned so please ensure that you leave a number that you can easily be contacted on throughout the day. It is helpful if you are able to give the receptionist a brief description of the matter you would like to discuss.
Alternatively, NHS Direct, who can deal with many issues are available 24 hours a day on 0845 4647.
How do I... Obtain A Home Visit?
Please try to telephone before 10.00am if you need a home visit, so that the doctors can plan their calls. If you feel the visit is urgent, please tell the receptionist who will be able to notify the doctor and discuss your problem.
The receptionist will ask for some facts about the medical problem to help the doctor to assess urgency.
How do I... Obtain Test Results?
From time to time your doctor may arrange for you to have your blood or urine tested. The majority of test results are received within three or four working days. In view of the number of results received we cannot undertake to contact each patient with the outcome of the test.
Patients are encouraged to telephone for the result although it is helpful if this can be done after 10.00am.
